Effective communication is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust.
Effective communication combines a set of skills including nonverbal communication, engaged listening, managing stress in the moment, the ability to communicate assertively, and the capacity to recognize and understand your own emotions and those of the person you’re communicating with.
Having great leadership communication skills includes being able to clearly and specifically communicate your :
This also includes your ability to listen to what other people are consciously or unconsciously communicating.
To become a great communicator, continually strive to improve your verbal, nonverbal and listening skills. The workplace can be a highly stressful environment. Good communication skills are vital in helping you to work effectively, build solid relationships and prevent unnecessary misunderstandings, and navigate day-to-day deadlines.
So what constitutes effective communication skills? Here are 5 points worth remembering:
1. Show interest and be curious
People who are genuinely interested in others are usually interesting themselves. Why? Because they are more open to learning about and understanding new things. Showing interest also encourages the other person to be relaxed and share information more freely. Display attentiveness by keeping good eye contact and listening actively.
2. Keep people in the know
People want and need to feel that they are “insiders,” that they are aware of everything that is going on. There is nothing so demoralizing to a staff member than to be kept in the dark about their work and what is going on in the company.
3. Speak slowly
Such a simple thing, but it can have a big difference in how others perceive you. A person in authority, with authority, speaks slowly, but be careful that it does not sound if you are patronising them. Speaking slowly shows confidence. A person who feels that he is not worth listening to will speak quickly, because he does not want to keep others waiting on something not worthy of listening to. Even if you do not feel the confidence of someone who speaks slowly, try doing it a few times. It will make you feel more confident. Of course, do not take it to an extreme, but speak calmly, not sounding rushed.
4. Consider the situation before taking any action
Our emotions tempt us to make quick decisions based upon superficial evidence which may not reflect the true nature of the problem: We reach a conclusion and often react based on the first conclusion we reach. This may not be valid. Try and think what other possibilities are available before just reacting.
Gather and Confirm Information before making a decision.
Focus on the challenges and issues, not personalities.
The workplace is about teamwork, so in order to work effectively, it is essential to be open to the opinion of others, and to understand their position on any given issue. It is about give and take. Putting yourself in someone else’s shoes is often a good way to improve workplace communication skills. Make a point to ask questions rather than to always provide input and direction.
Practice these guidelines and you will gradually develop abilities towards good interpersonal skills: Connect with others, express what you really mean, navigate challenging situations, and build better relationships at work and home.